Shipping Policy
Natural Aesthetics Dental Lab pays for inbound and outbound shipments through UPS. Pre-printed labels will be provided to your office. With each case, there is a small packaging and handling fee that will be included on your invoice.
Inbound Shipments – Shipments sent to Natural Aesthetics Dental Lab should be sent using the pre-printed UPS labels. The labels we send are designed to ensure delivery of your package the day after you ship it.
Outbound Shipments – Shipments will be received in your office 1-2 business days after the work is completed in the lab. Shipments are sent via UPS and should arrive by the end of the day.
Packaging & Handling Fees – We appreciate your business and enjoy the opportunity of working with you. As part of our service, we want to ensure that cases arrive to you in the best possible condition. To help cover the cost of packaging materials and shipping fees, each case will be charged the appropriate packaging and handling fee.
Remake Policy
It is the policy of Natural Aesthetics Dental Lab to fabricate restorations of the highest quality and to your exact standards and specifications. Natural Aesthetics Dental Lab may issue credit directly to the account when a case doesn’t meet our exceptional standards for fit, quality, and function. Any credit balance on an Natural Aesthetics Dental Lab account must be used for lab services; the cost for fabricating custom-made restorations cannot be refunded.
*If you request the remake of a restoration, you must submit all original materials to the us, including but not limited to:
1. Photographs
2. Original Impressions
3. Models
4. The Restoration
Natural Aesthetics Dental Lab shall decide, at its sole discretion, if the restoration is repairable or requires remake. When it is determined necessary to remake a product, it will be done within a reasonable time frame and returned.
Under most conditions, all remakes will be completed at no charge if received within 30 days of the invoice date. However, charges will likely be incurred under the following circumstances:
– The original dental restoration was not returned.
– The bite or impression sent is different from the original.
– Abutments and/or teeth are re-prepped.
– Restorative materials requested are different from the original order.
– The shade is different from the original order.
– Specific instructions were not provided on the original order.
– The lab questions the die, margin, or impression and is told to proceed as is.
– The lab has advised the quality of the order cannot be guaranteed, and told to go ahead.
– The restoration fits perfectly on the master model and solid model.
– Natural Aesthetics will notify clients of any remake charges prior to fabrication.